Customer Service Junior Specialist with German Kraków

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

speak German at least at C1 level and English at B2 level
pro client attitude and communication skills
basic experience in Windows 7 and MS Office
customer service experience (is an asset but is not necessary)
team player, problem solving attitude and efficient task management skills

We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

What duties will help you grow as an expert?

handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
analyze and resolve most common enquiries using step-by-step solutions provided to you
deliver high quality standard service to customers
cooperate with IT specialist team to deal with more complex issues

What your development path can look like?

You will start your career from the onboarding plan where you’ll grab the basics. When you gain enough experience, you can get promoted or change your role internally choosing from various job positions in areas such as finance, project management, customer care, IT and much more.

What have we prepared for you?

Space where you can develop yourself:

Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere:

We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

Private medical care which can be extended by a package of dental services purchased on preferential terms.
Private life insurance which can be extended by oncology package purchased on preferential terms.
Referral bonuses for recommending your friends to Capgemini.
Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services.
In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.
Do you want to know more about Agent’s work? Watch a video: https://www.youtube.com/watch?v=t3y_Q2gEHiU
Do you have any additional questions about working in Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

To apply send your CV to recruitmentbpo.pl@capgemini.com or via link

https://jobs.capgemini.com/pl-gb/job/Krak%C3%B3w-Customer-Service-Specialist-with-German-MA/584668001/?locale=en_US